Bots · Clinics and appointment-based services

Demo project

FlowBot

WhatsApp support agent that qualifies, schedules and hands over.

Context

Support handled by two people on WhatsApp, with peaks outside business hours.

The challenge

The team answered the same questions dozens of times a day and lost leads after hours.

The solution

Agent that qualifies, schedules and answers FAQs 24/7, handing over to humans when it makes sense.

Main features

Automatic lead triage
Integrated scheduling
Handover to an agent
Conversation metrics

Goal of the solution

Goal of the solution: continuous support and a team focused on conversations that need people.

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